Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@baytalzayn.co.uk. Please note that returns will need to be sent at our address 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Returns will incur a fee off £5.99 to cover postage, labour, repackaging, and processing.  There will be a fee of return.

You can always contact us for any return question at returns@baytalzayn.co.uk.